How to identify knowledge and evaluate knowledge management in organization – case studies report

Knowledge is recognized as the most important strategic asset every organization has. It is very important to identify, capture/acquire, share, reuse and unlearn knowledge. These activities are managed through Knowledge Management (KM). It is a rather challenging task to evaluate the level of KM in an organization. Framework for Information System Due Diligence (FISDD) can be used for different information system (IS) due diligence activities and one of its objectives is to define and evaluate Knowledge and Knowledge Management in the observed organization. Another methodology is COBIT 5, which is daily used by IS auditors around the globe for various IS audits. In the last couple of years, COBIT 5 methodology has been redefined and now it also includes IS risk, information security, and value of information communication technology (ICT) processes, which allows an enterprise to effectively govern and manage its information technology. Now COBIT 5 has also two new defined processes: Manage human resources and Manage Knowledge. The paper presents case studies regarding the implementation of two methodologies (FISDD and COBIT 5) to facilitate information system knowledge management. More specifically, the study presents a comparison of the two methodologies. The research objective is to identify how explicit and tacit knowledge could be assessed by FISDD framework could be used for assessing in observed organization, and also identify how COBIT 5 framework could be used for assessing the level of knowledge management in observed organization.